Purpose
Office management and administration involves the coordination and supervision of the support services required for the efficient operation of an office. This can include tasks such as scheduling, record-keeping, budgeting, and overseeing the work of other administrative staff. The goal of office management is to create an efficient and productive work environment, which can help to improve the overall performance of the organization. Effective office management and administration can also help to minimize disruptions and ensure that business operations run smoothly. It also includes communication, time management, and leadership skills.
Course objectives
By the end of this course the participants will be able to:
- Prepare for and provide effective support in meetings, conferences, congresses, symposiums and seminars
- Conduct secretarial/administration work effectively
- Apply basic mind-mapping tools to translate ideas to effective written documents
- Develop an appropriate philosophy regarding the important role communication plays in administrative office management;
- Improve in dealing effectively with visitors, customers and colleagues
- Manage time better and work to meet deadlines
- Present ideas with impact and clarity
- Successfully negotiate and influence others
Duration: 5 Days
Target Audience
This course targets Report writers, Administrators, Managers, Supervisors, Office staff, Front Desk Officers, Heads of departments, Officers, Senior Officers, Information and Publicity Officers.
Program Outline
Topic 1. Introduction to office management and administration
The role of the office manager and the importance of effective office management.
Topic 2. Communication skills
written and verbal communication, email etiquette, and effective telephone techniques.
Topic 3.Time management and organization
prioritizing tasks, setting goals, and managing workloads.
Topic 4. Financial management and budgeting
understanding financial statements, managing expenses, and creating budgets.
Topic 5. Human resources management
Recruiting and hiring staff, performance management, and employee relations.
Topic 6.Office technology and equipment
computer systems, software programs, and office equipment.
Topic 7. Records management and data processing
maintaining accurate records, data entry, and archiving.
Topic 8. Office design and ergonomics
creating a comfortable and productive work environment.
Topic 9. Leadership and team-building
motivating and leading a team, conflict resolution, and building effective teams.
Topic 10. Legal and ethical Issues
considerations in office management, including compliance with laws and regulations, and maintaining confidentiality.
Topic 11. Planning and management
Planning and organizing meetings, events and conferences
Topic 12. Stress management and self-care
managing stress in the workplace and maintaining a healthy work-life balance.