Purpose
A Business Etiquette course is designed to teach professionals and individuals the proper manners, protocol, and communication skills needed to succeed in a business setting. The course covers a wide range of topics, including professional communication, business dining etiquette, appropriate dress code, networking and socializing, business travel etiquette, and diversity and inclusion.
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Course Objectives
- Understand the importance and benefits of proper business etiquette and its role in professional success.
- Develop effective communication skills, including email, phone, and meeting etiquette.
- Master proper business dining etiquette, including table manners and protocol.
- Learn appropriate dress code for different business occasions and understand the impact of appearance on professional image.
- Enhance networking and socializing skills, including small talk and conversation starters.
- Develop cultural intelligence and the ability to navigate cultural differences in business interactions.
- Learn the essentials of business travel etiquette and how to handle jet lag and time changes.
- Understand the importance of diversity and inclusion in the workplace, and learn how to create an inclusive culture.
- Identify and avoid common mistakes in business etiquette and learn how to improve and maintain etiquette skills.
- Apply the knowledge and skills learned in the course to real-life business situations.
Duration: 5 Days
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Target Audience
- New employees or interns who need to learn proper etiquette and protocol in their workplace.
- Mid-career professionals looking to improve their communication and networking skills.
- Salespeople and customer-facing employees who need to understand and navigate cultural differences in their business interactions.
- Managers and leaders who need to understand the importance of diversity and inclusion in the workplace and learn how to create an inclusive culture.
- Business students and individuals interested in starting their own business, who want to gain an understanding of the basics of business etiquette.
- International business professionals who need to understand and navigate cultural differences in their business interactions.
- Individuals looking to improve their overall professionalism in a business setting.
Program Outline
Topic 1. Introduction to Business Etiquette
- Definition and importance of business etiquette
- Cultural differences in business etiquette
Topic 2. Professional Communication
- Email and phone communication
- Meeting etiquette
- Business writing and document formatting
Topic 3. Business Dining Etiquette
- Table manners and protocol
- Host and guest roles
- International dining customs
Topic 4. Business Dress Code
- Dress code for different occasions
- Grooming and appearance
- Navigating cultural dress differences
Topic 5. Networking and Socializing
- Building professional relationships
- Small talk and conversation starters
- Event and party etiquette
Topic 6. Business Travel Etiquette
- Travel planning and preparation
- Cultural and country-specific customs
- Handling jet lag and time changes
Topic 7. Diversity and Inclusion
- Understanding and valuing diversity
- Navigating cultural differences
- Unconscious bias and microaggressions
Topic 8. Conclusion and Review
- Putting it all together
- Common mistakes to avoid
- Maintaining and improving etiquette skills.