Organizational Culture Change and Transformation

INTRODUCTION

Organizational culture shapes how people work, interact, and deliver results. Changing this culture requires thoughtful leadership, clear strategy, and effective communication. This program addresses the dynamics of cultural transformation, equipping leaders and change agents with the frameworks to drive and sustain meaningful change. Participants will explore how to align values, behaviors, and systems to support strategic goals and adapt to evolving business environments.

HOW YOU BENEFIT

• Understand what organizational culture is and why it matters.
• Identify the drivers and barriers to cultural change.
• Learn models and strategies for initiating and sustaining culture transformation.
• Develop leadership behaviors that model desired cultural traits.
• Enhance employee engagement through shared vision and values.
• Address resistance to change and manage transition effectively.
• Foster innovation, accountability, and inclusiveness.

WHO SHOULD ATTEND

• Change managers and organizational development professionals.
• Senior executives and middle managers leading transformation.
• HR and talent development professionals.
• Team leads tasked with implementing new behaviors or values.
• Consultants supporting organizational change initiatives.

DURATION

10 Days

Module 1: Understanding Organizational Culture

• The visible and invisible layers of culture (Schein’s model)
• Types of organizational culture (clan, adhocracy, market, hierarchy)
• How culture drives behavior, performance, and decisions

Module 2: Diagnosing Organizational Culture

• Tools and approaches: surveys, focus groups, interviews
• Identifying culture gaps and toxic subcultures
• Cultural audit vs. climate survey

Module 3: Culture and Strategy Alignment

• Linking mission, vision, and values to desired culture
• Strategic misalignment: risks and consequences
• Cultural fit vs. strategic fit

Module 4: Leadership’s Role in Culture

• Role modeling and “walking the talk”
• Senior leadership alignment on values and behaviors
• Leadership development for culture shaping

Module 5: Communicating Culture Change

• Crafting and sharing the change story
• Managing informal communication channels
• Communication cadence and feedback mechanisms

Module 6: Symbols, Rituals, and Cultural Reinforcers

• Symbols and artifacts that reflect cultural values
• Events and stories that institutionalize change
• Aligning rituals with transformation goals

Module 7: Managing Resistance and Building Engagement

• Psychology of change and resistance curves
• Stakeholder mapping and engagement plans
• Building change agents and culture champions

Module 8: Case Studies in Cultural Transformation

• Global examples: Netflix, Zappos, IBM, Toyota
• Localized case analysis and discussion
• Lessons learned from failed culture change efforts

Module 9: Embedding Culture in Systems and Processes

• Integrating values into performance management and hiring
• Policy redesign to support desired behaviors
• Culture in decision-making and team norms

Module 10: Measuring and Sustaining Culture Change

• KPIs and qualitative indicators of cultural change
• Accountability mechanisms and culture dashboards
• Continuous learning and adaptation strategies