Business Etiquette and Protocol

INTRODUCTION

Professional success often depends on how we present ourselves, interact with others, and manage formal and informal relationships. This course enhances your competence in business etiquette, intercultural protocol, and professional presence, building strong foundations for lasting relationships.

HOW YOU BENEFIT

• Project a confident, professional image
• Build trust and rapport in diverse business settings
• Master meeting, email, and dining etiquette
• Navigate international and intercultural business protocols
• Strengthen leadership through soft skills

WHO SHOULD ATTEND

• Administrative and executive assistants
• Customer-facing staff and protocol officers
• Diplomats and international business professionals
• Supervisors and middle-level managers

DURATION

10 Days

COURSE MODULES

1. Introduction to Business Etiquette
   • First impressions and personal branding
   • Courtesy and professionalism
2. Workplace Etiquette and Professional Conduct
   • Office behavior and conflict avoidance
   • Ethical decision-making
3. Communication Etiquette
   • Phone, email, and virtual meeting decorum
   • Active listening and respectful tone
4. Meeting and Boardroom Protocol
   • Seating arrangements and roles
   • Minutes, introductions, and speaking order
5. Dress Code and Grooming Standards
   • Business formal, smart casual, and cultural considerations
6. Dining Etiquette and Hosting
   • Table settings, behavior, and hosting guests
   • Business meals and conversation dos and don’ts
7. Cross-Cultural Etiquette
   • Cultural awareness and sensitivity
   • Avoiding faux pas in global business
8. Protocol for Official Ceremonies and Visits
   • Receiving dignitaries and managing events
   • Flag protocol, titles, and honors
9. Social Media and Digital Conduct
   • Online professionalism
   • Managing personal and company image

• Leadership Presence and Emotional Intelligence

• Building rapport and confidence
• Non-verbal cues and influence